General Terms and Conditions for Ticket Sales
Terms of trade
1 Introductory Provisions
1.1 These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern, in accordance with Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code“), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between:
Bunker Přáslavice z. s.
Registered office: Přáslavice 335, 783 54 Přáslavice
Company ID: 19409214
The association has been registered in the Association Register since 22.6.2023 kept by the Regional Court in Ostrava, file number L 20859.
(hereinafter referred to as the “seller“), on the one hand,
and
third party (hereinafter referred to as the “Buyer“), on the other hand,
via the web portal or cash register.
1.2 Tickets can only be purchased electronically via the web portal.
1.3 The Terms and Conditions form an integral part of the concluded purchase contract.
1.4 For the purposes of these Terms and Conditions, the following definitions apply:
‘regular ticket price‘ means the price of a ticket that is not a discounted ticket price.
‘ticket holder‘ means the person who presents the ticket at the entrance to the tour.
A “buyer” is a person who has concluded a purchase contract with the seller.
“tour” means a tour specified on the www.bunkrpraslavice.cz web portal and at the ticket office and held in the Bunker at Přáslavice 335.
‘ticket‘ means a ticket, in paper or electronic form, entitling the ticket holder to a one-time entry to a tour, which can be purchased via the web portal.
‘web portal‘ means a web application at www.bunkrpraslavice.cz used to provide information about tours and to order tickets for tours.
“discounted ticket price” means a reduced ticket price. A ticket at a discounted price entitles the ticket holder to a one-time entry to the tour who is aged 6-15 or 65 or older, and this fact must be proven to the seller by a valid document before the tour.
1.5 Other undefined terms will have their usual linguistic meaning, unless otherwise inferred from the context.
2 Process of concluding the purchase contract, payment terms, ticket
2.1 A regular ticket price and/or a discounted ticket price can only be purchased electronically via the web portal.
2.2 All presentation of services placed on the web portal is of an informative nature, it is in no way a proposal to conclude a contract, and therefore the Seller is not obliged to conclude a contract regarding these services. The provisions of Section 1732 par. 2 of the Civil Code shall not apply.
2.3 The purchase of a ticket entitling to a tour is made by the Buyer for specific tour dates.
2.4 In order to purchase a ticket, the Customer is obliged to fill in his/her identification (name and surname) and contact (email and telephone number) data via the web portal, choose (order) a specific date of the tour and the total number of tickets. In the case of purchasing a ticket on the web portal, the purchase contract is concluded at the moment of payment of the purchase price for all ordered tickets by the buyer to the seller. The purchase price is paid at the time the funds are credited to the seller’s account. The payment terms are specified in the relevant step of the order made on the web portal.
2.5 After selecting the number of tickets, the buyer will see the total purchase price that the buyer is obliged to pay. After making the payment by credit card, the seller will send the buyer a confirmation of purchase and the ticket in electronic format to the buyer’s e-mail without undue delay. The buyer, or ticket holder, is obliged to present the purchased and valid ticket before the start of the tour, either in paper form, which he obtains by printing the electronic ticket sent, or in electronic form. Otherwise, they will not be allowed to enter the tour.
2.6 In the event that the Buyer enters incorrect data or if there are technical problems on the part of the Internet or telecommunication service provider, the Seller is not responsible for the failure to deliver the ticket to the Buyer’s e-mail.
2.7 The Seller points out that the sale of tickets for a specific tour date via the web portal will be terminated 15 minutes before the start of the relevant tour.
2.8 The seller is not responsible for the validity and authenticity of tickets purchased outside the web portal.
2.9 The purchase contract cannot be cancelled or changed in any way by the buyer after its conclusion, in particular it is not possible to request a refund of the purchase price or a change in the date of the inspection. A change in the date of the tour is possible if the buyer has also purchased a “change of date” for an additional fee as part of the purchase contract for the ticket in question, in which case the date of the tour can be changed no later than 24 hours before the date and time of the original date of the tour.
2.10 The Seller is not responsible for the payment process in the payment gateway to which the Buyer is redirected as part of the payment of the purchase price.
3 Rights and Obligations of the Parties
3.1 The Seller reserves the right to change the time of the inspections.
3.2 Tours are held only in the Czech language, in exceptional cases it is possible to organize a tour in English upon agreement with the Seller.
3.3 The ticket entitles you to access the tour according to the specifications specified on this ticket, including the exact date and time of the event.
3.4 The ticket holder is obliged to arrive at the place of the start of the tour at least 15 minutes in advance with a printed ticket or a ticket in electronic form.
3.5 If the ticket holder does not arrive at the tour venue on the agreed date (i.e. at the specific time for which the ticket is issued) at least 15 minutes before the start of the tour, the ticket holder will not be allowed access to the tour, the tour will be considered to have been duly provided and the seller is entitled to the purchase price in full and the buyer or ticket holder will not be entitled to request a refund of the ticket price or an alternative date of the tour.
3.6 By presenting the ticket at the entrance to the tour venue, the ticket holder agrees to the rules communicated by the guide before and during the tour and is obliged to comply with the operating and visiting rules of the tour venue and all instructions given by the tour guide.
3.7 The ticket holder is especially obliged not to touch the exhibits during the tour and is obliged to move only along the marked tour routes.
3.9 Animals are not allowed on the tour.
3.10 The ticket holder acknowledges that the responsibility for minors or persons with limited legal capacity lies with their legal representative, guardian or their escort.
3.11 In the event that the ticket holder violates the operating or visitor rules of the tour venue or the instructions of the guide, he/she runs the risk of being penalized by the seller, which is, in particular, the immediate termination of the tour for the ticket holder who committed the violation.
3.12 The ticket holder is obliged to familiarize themselves with the content of the terms and conditions stated on the ticket and with the content of these terms and conditions. This person is obliged to assess for himself whether he or she is medically and physically fit to safely handle the examination. Everyone participates in the tour exclusively at their own risk. The seller warns the ticket holder that the tour involves descending 4 floors underground and into confined spaces and requiring good physical and mental fitness.
3.13 The ticket holder is liable for all damages caused during this tour if they fail to follow the instructions they have been informed of before or during the tour, or if they fail to comply with the rules communicated by the guide before or during the tour or set out in the operating and visiting rules of the tour venue.
3.14 If a person does not present a valid ticket for the given date before the start of the tour, this person will not be allowed to participate in the tour and the tour will be considered to have been duly provided and the seller is entitled to the purchase price in full.
3.16 It is not permitted to make any audio-visual or audio recording during the searches. Photography is only permitted for personal use. Public presentation of any materials from the tour, photographs, etc. (at the exhibition, internet, publications, etc.) is possible only with the prior written consent of the Seller.
4 Withdrawal from the purchase contract
4.1 The Buyer, who is a consumer, acknowledges that pursuant to the provisions of Section 1837 (a) of the Civil Code. j) of the Civil Code, the plaintiff cannot withdraw from a purchase contract concluded through a web portal in accordance with the provisions of Section 1829 of the Civil Code (i.e. within 14 days without giving a reason), because it is a contract for the use of leisure time, according to which it is to be performed on a certain date or in a certain period.
5 Automatic cancellation
5.1 Orders for tickets for which the purchase prices are not paid within one hour of their execution will be automatically cancelled (cancelled) by the Seller.
6 Special Provisions on Obligations under a Purchase Contract Concluded with a Consumer
6.1 The provisions of this Article 6 shall apply to a purchase contract that is concluded with a buyer who is a consumer and to the obligations arising therefrom.
6.2 The concluded purchase contract will be deposited with the Seller and the Seller will allow the Buyer access to it to his request.
6.3 The Purchase Contract may be concluded in the Czech language.
6.4 Individual technical steps leading to the conclusion of the purchase contract:
a) opening the web portal;
b) selection of a specific date of the tour and the number of tickets;
b) filling in the buyer’s details on the web portal, including filling in the buyer’s identification and contact details (invoicing data);
d) ticking the box by which the buyer confirms that he or she has read the terms and conditions and information on the handling and protection of personal data;
e) payment of the purchase price.
6.5 The buyer has the right to detect and correct errors made in data entry before placing an order.
6.6 After concluding the purchase contract, the Seller shall provide the Buyer with the text of the purchase contract (order confirmation) and the wording of these Terms and Conditions in text form, via a hypertext link referring to these Terms and Conditions.
6.7 The Buyer declares that all communications from the Seller to the Buyer have been made in a clear and comprehensible manner, in the language in which the Purchase Contract is concluded.
6.8 The Seller undertakes to make all future communications to the Buyer in a clear and comprehensible manner, in the language in which the Purchase Contract is concluded.
6.9 The Buyer is entitled to contact the Seller with any complaints, in particular by email to the Seller’s e-mail address bunkr@flenexa.com, where the complaint will be handled in accordance with the Seller’s internal process. If the complaint is not resolved to the satisfaction of the buyer, who is a consumer, he may address his complaint to the out-of-court dispute resolution entity listed below or via the ODR platform listed below.
6.10 The subject of out-of-court settlement of consumer disputes is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
E-mail: adr@coi.cz
The website of this entity is:
Web: adr.coi.cz
The buyer can also use the online dispute resolution platform (ODR platform) established by the European Commission at http://ec.europa.eu/consumers/odr/
7 Rights arising from defective performance and their application (complaints)
7.1 If the Seller fails to fulfil the obligations arising from the purchase contract at all, or if the Seller has performed defectively, in particular if the Seller has not performed properly and on time (e.g. if the Seller has not performed in the agreed quantity, quality and workmanship), the Buyer may exercise its right arising from defective performance with the Seller (hereinafter referred to as the “Complaint“). As part of the complaint, the buyer is obliged to provide his contact details. If the complaint is not made to the seller without undue delay after the buyer could have discovered it, the court will not grant the buyer the right from defective performance. The buyer does not have rights from defective performance if it is a defect that he must have known with the usual attention already at the conclusion of the contract. This does not apply if the seller has expressly assured him that the item is free of defects, or if he has concealed the defect deceitfully.
7.2 If defective performance is a material breach of contract, the buyer has the right to:
a) to have the defect removed by delivering a new ticket or a new tour,
b) to a reasonable discount on the purchase price, or
c) withdraw from the contract.
The buyer shall inform the seller of the right he has chosen when reporting the defect or without undue delay after the defect is notified. The buyer cannot change the choice without the seller’s consent; this does not apply if the buyer has requested the repair of a defect that proves to be irreparable. If the seller fails to remove the defects within a reasonable period of time or if he notifies the buyer that he will not remove the defects, the buyer may request a reasonable discount on the purchase price instead of removing the defect, or he may withdraw from the contract. If the buyer does not choose his right in time, he has the rights according to par. 7.3 of these Terms and Conditions.
7.3 If defective performance is an insignificant breach of contract, the buyer has the right to have the defect removed or to a reasonable discount on the purchase price
7.4 Until the Buyer exercises the right to a discount on the purchase price or withdraws from the contract, the Seller may supply what is missing or remedy the legal defect. Other defects can be removed by the seller at his choice by repair or delivery of a new supply. The choice must not impose unreasonable costs on the buyer.
7.5 If the Seller fails to remove the defect of the item in time or refuses to remove the defect of the item, the Buyer may request a discount on the purchase price or may withdraw from the contract. The buyer cannot change the choice without the consent of the seller.
7.6 If the buyer does not notify the buyer of the defect in time, the buyer loses the right to withdraw from the contract.
7.7 All complaints and questions must be delivered by the Buyer to the Seller without undue delay by e-mail to the e-mail address info@bunkrpraslavice.cz or in writing to the address Bunkr Přáslavice z. s., Přáslavice 335, 783 54 Přáslavice. The buyer is obliged to provide his e-mail address in his complaint, where the seller will communicate with the buyer regarding the complaint. The buyer, who is a consumer, is entitled to make a complaint in any form, however, the seller recommends a written form for the sake of evidence.
7.8 If the buyer is a consumer, the seller is obliged to settle the complaint, including the removal of the defect, and inform the consumer of this within 30 days from the date of filing the complaint, unless the seller and the consumer agree on a longer period. After this period expires in vain, the buyer has the right to withdraw from the concluded purchase contract or to a reasonable discount on the purchase price.
7.9 When filing a complaint, the Seller shall issue a written confirmation to the Buyer, who is a consumer, stating the date on which the consumer filed the complaint, what its content is, what method of handling the complaint the consumer requires and the consumer’s contact details for the purpose of providing information on the settlement of the complaint. Furthermore, the seller will send the buyer a confirmation of the date and method of handling the complaint, or a written justification for rejecting the complaint.
7.10 In justified cases (especially for technical reasons that could endanger the health of the tour participants, e.g. in the event of adverse weather conditions, power failure, etc.), the Seller is entitled to cancel the tour. In the event of cancellation of the tour by the seller, unless otherwise stated, the buyer is entitled to request a refund of the purchase price of the tickets by e-mail to the e-mail address info@bunkrpraslavice.cz (the consumer is not limited by request, however, for the sake of evidence, the written form is also recommended for the consumer).
7.11 In the event of cancellation of the tour and refund of the purchase price by the Seller, the purchase price shall be exclusively to the Buyer who purchased the ticket for the tour in question.
7.12 A purchased ticket cannot be bought back, exchanged or issued a duplicate.
7.13 There is no compensation for a lost ticket.
7.14 Any additional interference with the ticket renders it invalid.
7.15 A ticket can only be redeemed (used) once. After the first scan of the barcode placed on the ticket at the entrance to the tour, the ticket is invalidated for further use.
7.15 The Buyer is not entitled to resell purchased tickets.
8 Final Provisions
8.1 Information on the handling and protection of the buyer’s personal data is published on the website www.bunkrpraslavice.cz in the Privacy Policy section.
8.2 The Purchase Contract and the Terms and Conditions and all rights and obligations arising therefrom, including the rights and obligations arising from the breach of the Purchase Contract and the Terms and Conditions, as well as matters not regulated in the Purchase Contract and the Terms and Conditions, are governed by Czech law, in particular by the Civil Code.
8.3 If any provision of the Terms and Conditions is invalid or ineffective or becomes invalid, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase contract or terms and conditions require a written form.
These Terms and Conditions come into effect on 1.7.2023.